Cylance

Multi-Tenant Console

release notes

New look and feel to the

Multi-Tenant Console

We’re excited to share that the

Multi-Tenant Console

has a new look and feel to represent the transition to Arctic Wolf.

All existing features and workflows remain the same, and you do not have to uninstall and reinstall your agents. However, you will see new branding and some updated names. New names include Aurora Protect (formerly CylancePROTECT) and Aurora Focus (formerly CylanceOPTICS).

Health reports are available globally

You can now generate monthly health reports for the tenants that you manage in any region. A separate report is generated for each tenant and can be shared with customers individually. The reports include a summary of activities such as the number of identified and quarantined threats, the number of threat intelligence rules created to help block suspicious and known threats, the number of preventative measures and investigations taken, and the number of identified business applications and services to help minimize business disruptions.

The reports are available in English only.

For more information, see Create a report.

Manage

CylanceMDR

escalation groups

You can now add partner administrators to

CylanceMDR

escalation groups so that when a

CylanceMDR

analyst escalates an incident, the appropriate partner administrators are notified based on the severity status of the incident. For example, when the severity of an incident is set to High, members that are in the "-High" escalation group receive a notification.

Bug fixes

See fixed issues.

CylanceMDR

support

Partner users can now easily manage

CylanceMDR

customers from the Dashboard and Incidents pages in the

Cylance

Multi-Tenant Console

.

Bug fixes

See fixed issues.

Health reports

You can now generate monthly health reports for the tenants that you manage. A separate report is generated for each tenant and can be shared with customers individually. The reports include a summary of activities such as the number of identified and quarantined threats, the number of threat intelligence rules created to help block suspicious and known threats, the number of preventative measures and investigations taken, and the number of identified business applications and services to help minimize business disruptions

For more information, see Create a report

Duo

Universal MFA

As of July 2024, you can now add

Duo

Universal MFA for multi-factor authentication.

Duo

has ended support for their

Duo

Traditional Prompt. For more information, see the Duo Knowledge Base. If you already have the now deprecated

Duo

MFA authenticator configured, you must add the new

Duo

Universal MFA authenticator or users might not authenticate successfully. The configured

Duo

MFA authenticator will be displayed as read only in the Cylance console.

For more information, see Add an authenticator in the Cylance Multi-Tenant Console administration content.

Multi-Tenant Console

experience update

The

Multi-Tenant Console

now has a simplified and modernized UI that unifies it with the

Cylance Endpoint Security

console experience. It features:

More granular control of authentication methods, allowing more flexible use of different authentication policies between users.
Ability to easily switch from between partner accounts if your user account is associated with more than one partner.
In-console notifications to receive information about the latest updates.

Bug fixes

See fixed issues.

Bug fixes

See fixed issues.